Terms of sale

Seller

VELOCE. Contact: info@veloce.lt, +370 677 00 677.

Orders and contract

A contract is formed when you complete payment in our secure checkout and receive an order confirmation email.

We may cancel an order if a product is unavailable or the price was shown incorrectly; any payment is then refunded in full.

Prices and payment

Prices are shown in euros and include all applicable taxes. Delivery: €2.99 in the Baltics, €7.99 elsewhere in the EU, free on 2+ towels.

Payment is processed securely by Shopify. We never see or store your card details.

Delivery

Delivery times and options are described on the Shipping page.

Right of withdrawal and guarantee

You may withdraw from the contract within 14 days of receiving the goods without giving a reason. In addition, we offer a 30-day satisfaction guarantee, including on used towels. Details are on the Returns page.

Legal guarantee

You have the statutory rights for goods that do not conform to the contract under Lithuanian and EU consumer law.

Complaints and disputes

Please contact us first at info@veloce.lt. If we cannot resolve the matter, you may contact the State Consumer Rights Protection Authority of Lithuania (vvtat.lt) or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Governing law

These terms are governed by the law of the Republic of Lithuania, without limiting your mandatory consumer rights in your country of residence.